Welcome to Our Support Center!

Welcome to our Support Center!

Here you can find where to contact us, or find documentation on certain things.. You also can submit trouble tickets, request help, request installs, and talk with us! Please free to contact us anytime!

SUPPORT, BILLING, AND HELPDESK
We provide an excellent Support & Billing system! With our system, you can check your billing, profile, and also engage the helpdesk in requests and/or problems you are concerned about. We also provide Live Help, Instant Messenger support, and other forms of support.

Billing/Support Center Login - You can login here to do support requests or pay an invoice online. You can also view your invoice history with us. There are two versions while we transition over to the new billing system.

Old System: The old system used an email address as the login. If you have this type of account, and didn't get the new login which does not require an email address, click here.

New System: The new system now has true user accounts, as opposed to using your e-mail address to login. For this one, click here.

Control Panel Login -- You can login to your control panel here to add/remove emails, install programs, view statistics, and more!

Cancel Account -- Send a Support Ticket to cancel your account. Yearly accounts are refunded on a pro-rated basis. Monthly are not refunded for months completed -- only for months that were not completed fully. In those cases, pro-rated refunds are done. Same goes for Quarterly and SemiAnnually. Any questions? Just ask in the support ticket!

Instant Messenger Chat
You can contact us via IM. Email us to find what to contact us with

TUTORIALS ON CERTAIN TASKS
***NEW ****

Tutorial movies are available for the following subjects:

Frontpage Usage - How to do things on Frontpage and get your pages to our server.

Email Setup -- How to setup email in your favorite e-mail program

cPanel Usage -- How to do things in your Control Panel

FAQs (Frequently Asked Questions)
We have a FAQ list. Click here to access the list. If there's still more questions unanswered, please use the email (discussed below in Contact Info) to generate a support request.

Cpanel Documentation (Control Panel)
Cpanel documentation can be found as a link within the Control Panel on the left column. Click on "Documentation". The link above is a link to cPanel in which you can use your account login. This is provided as a convenience.

CONTACT INFO
You can contact us for support directly:

Email: support@crazywebhosting.com. NOTE: This will automatically create a ticket for you in the support system. This guarantees you maximum attention.

Thanks again for using us for your web hosting needs! Our goal is to provide quality service and support to all of our customers!

Sincerely,

The Crazy Web Hosting Staff.